ITV Hub Is Being Removed From Many Samsung TVs

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ITV Hub, the streaming app from ITV that offers catch-up and on-demand shows and box-sets, will stop working on a lot of devices soon – and now a large number of Samsung TVs have been added to that growing list.

And while these are older Samsung TV models (see the full list of affected versions below), with Samsung being such a popular brand in the UK, these Smart TVs are bound to still be present in many households.

As we’ve been reporting these past few weeks, ITV is upgrading the content protection technology on its streaming platform, ahead of ITV Hub being replaced by ITVX, the new streaming service from ITV.

The upgrade, however, is incompatible with some older devices – including Smart TVs from brands such as Hisense and Panasonic, as well as Humax Freesat boxes.

This week, Samsung’s 2015 (and earlier) models have been added to this list, and ITV Hub will stop working on them from September 28, 2022.

ITV Hub on a TV

ITV Hub is normally available on a large number of streaming devices like the Amazon Fire TV and Roku, as well as on Freeview Play boxes and TVs, and connected Freesat set-top boxes (but only the newer 4K ones, as of September).

The app relies on broadband, and you can use it to stream ITV’s live channels (on certain devices) or to watch programmes on demand.

In November, ITV Hub will be replaced by a new streaming service – ITVX, which will include more than 15,000 hours of content (compared to 4,000 on ITV Hub), most free (with adverts). There will also be a premium tier that will add BritBox to the mix.

ITVX on TV mockup

The plan is for the ITVX app to be available on every device that currently supports ITV Hub (as well as some new ones, such as Sky Q), but devices that are now losing access to ITV Hub, will most likely not support ITVX either.

ITV Hub Leaving Samsung TVs

In the past few weeks, viewers with affected devices have been getting pop-up notifications on their screens, telling them that ITV Hub will stop working on their devices after September 28.

It’s important to note that the linear ITV Freeview/Freesat channels – the ones you’re getting via an aerial (or satellite) – will not be affected by this change.

The only part that will stop working, on the affected devices, is the broadband-based ITV Hub app, which is mainly used to stream catch-up content and box-sets.

ITV Hub app

Samsung was not initially included in the list of affected devices – but was added this week.

The affected models are Samsung TVs from 2015 and earlier: Those from 2014 and earlier that are running Samsung’s Orsay (Linux) OS, and Samsung’s 2015 models that are running Tizen OS 2.3.

Tizen is Samsung’s OS for Smart TVs (as well as some other devices from Samsung). It’s being used on newer models as well (2022 models are running Tizen 6.5), but the only affected OS version that will lose ITV Hub is Tizen 2.3.

The best way to know whether your Samsung TV is affected by this change is to look for the pop-up message on the TV itself. 

TV error broken man angry

But, for your convenience, here’s the full list of Samsung TV models from 2015 that are running Tizen 2.3.

Note – Some of these models were not sold in the UK, but I’m including the full list for easier reference.

Also note that the version numbers presented here usually make the last part of the actual TV model, since most versions/series were sold under several available TV sizes. 

So, for example, JS9000 could have been sold as UE55JS9000T (for the UltraHD European 55″ model), UE48JS9000T (for the UltraHD European 48″ model), etc.

Samsung TV Models Running Tizen OS 2.3:

Premium Series: JS9900, JS9800, JS9500, JS9000, JS9100

Standard Series: JU5900, JU5910, JU5920, JU8000, JU7800, JU7500, JU7000, JS8500, JS8000, JU6900, JU6410, JU6400, JU6300, JS6900, JU6390, JU6000, JU6100, US9A, JU6800, JU6740, JU6700, JU6600, JU6510, JU6500, JS8600, JS6700, JU7090, J6400, JS6000, J6330, J6300, J6240, J6200, J5520, J5510, J5500, J5300, TE390S

Entry Series: K5200, J6203, J5373, J5370, J5303, J5300, J5290, J5278, J5270, J5248, J5205, J5202, J5201, J5200,  J5190, J4700,UJ4600, J4570, J4500, J4303, J4300, J4290, J4200,  H4501

As mentioned, newer Samsung TVs (from 2016 onwards, with Tizen 2.4 and up) are not affected by this.

To see more TV models (from other manufacturers) that will be losing ITV Hub, see our previous article on this issue.

How Can I Continue To Watch ITV Hub?

If you own one of the affected Samsung tellies, and ITV Hub stops working for you, there are a few devices where you can continue to use ITV’s streaming app.

Fire TV Sticks Close comparison
Amazon’s Fire TV Sticks

The app is currently compatible with many other streaming devices (and Smart TVs), including:

  • Amazon Fire TV (Sticks and Edition TVs)
  • Android TV: Sony Android and Chromecast with GoogleTV
  • Apple iPhones and iPads (OS v12 or later)
  • Apple TV (Gen3 onwards)
  • Chromecast devices
  • Freesat 4K Boxes and TVs (Panasonic TVs 2015 and earlier with built-in Freesat, first-generation Freesat boxes and the second-generation Humax boxes are no longer supported)
  • Freeview Play boxes (such as the Manhattan T3-R) and TVs
  • Android Mobiles (OS v5 and later)
  • NOW Streaming Devices
  • Roku streaming devices
  • Sky Glass
  • Virgin V6
  • Virgin TV360
  • Virgin Media Stream
  • YouView (BT & TalkTalk) (first-generation YouView boxes are not supported)
  • Samsung TVs (running Tizen OS 2.4 and later – mostly 2016 and up)
  • YouView Sony TVs
  • Nvidia Shield
  • Xbox One
  • Xbox Series S
  • Xbox Series X

Sky Q does not have the full ITV Hub app, but it’s meant to support the upcoming ITVX app when the new service launches.

You can also access ITV Hub by going to its website directly on a computer browser.

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