Freesat Error: Some Channels Are Disappearing Again

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An error on Freesat’s Electronic Programmes Guide (EPG) is causing failed recordings for many users, with some of Channel 5’s channels – such as 5USA and 5Action – disappearing from the TV guide.

A similar error affected Freesat users back in July, with the EPG information for the affected channels (see the full list below) missing on Freesat’s set-top boxes and on Freesat’s website.

Today (November 15) Channel 5’s channels moved to a different satellite transponder – and the issue is apparently related to that.

Freesat’s online TV guide also seems to be having technical issues (as of this writing), with programming information getting updated very slowly, or not appearing at all.

Besides not being able to see future programming information, without a properly updated EPG viewers can’t set any future recordings, and have to manually set timings if they want to record anything on those channels.

Watching Freesat living room 1200
Photo: Freesat

It seems that the channels themselves are accessible, by keying their numbers directly on the remote – it’s just the EPG information that is currently missing.

Freesat viewers took to social media again, to complain about these repeating issues, with some getting in touch with us as well.

As before, while most of the reports seem to be coming from users with older Humax boxes, if the problem lies with Freesat’s EPG, then the newer 4K Freesat boxes are likely affected as well.

Freesat is aware of the situation, and a fix is being worked on (see their full response below).

Freesat 4K TV Boxes

Freesat has been around since 2007, offering more than 200 free-to-air TV channels and radio stations, all transmitted via digital satellite. 

Last year, a big shakeup was announced, when Freesat and Freeview came under the roof of a single company, Digital UK, which is owned jointly by the BBC, ITV, Channel 4 and Channel 5.

To watch Freesat, you need a dish outside your house and a Freesat receiver (see our recommended Freesat boxes here).

Until 2020, Humax dominated the Freesat set-top world – until they stopped making Freesat boxes. At that point, Freesat launched a new set of boxes from Commscope (formerly Arris) – both regular and recording boxes that also support 4K.

Nevertheless, many people are still using those older Humax Freesat boxes, therefore issues with them can affect a lot of viewers. Earlier this year, there was a widespread recording fail issue on some of Humax’s boxes, and then in April BBC iPlayer stopped working on them for a few days.

Humax HDR-1100S Freesat Box 500
Humax HDR-1100S Freesat Box


Then in July, the same issue we’re seeing now took place – with some of Channel 5’s info disappearing from Freesat’s EPG.

Channel 5’s Freesat EPG Issues

From the reports we’re seeing, the current issue is affecting several channels owned by Channel 5 / Paramount:

  • 5USA (Freesat Channel 129)
  • 5USA+1 (Freesat Channel 130)
  • 5Action (Freesat Channel 132)
  • 5Select (Freesat Channel 133)
  • 5Star+1 (Freesat Channel 141)

As for 5Star (Freesat Channel 131), I’m seeing updated information on some days, with missing information on other days.

For now, it looks like there are no issues with the main Channel 5 itself.

Many users took to social media and community forums to complain about the errors:

A possible workaround for those who can’t currently record the affected channels on their Freesat box, is to use Channel 5’s streaming app, My5, if it’s available on your Freesat box.

My5 features box-sets and catch-up content from the various Channel 5 channels – though not every programme will be available there.

My5 on TV 1200

You can also watch My5 via Channel 5’s website.

Freesat’s Response

Freesat took to social media to respond to some of the complaints, saying that “This is a known issue that our technical teams are currently looking into.”

We also reached out to Freesat, and were told that they’re working with Channel 5 and their EPG schedule provider, RedBee, to resolve the issue.

Freesat expects this to be fully resolved “within the next few hours.”

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10 thoughts on “Freesat Error: Some Channels Are Disappearing Again”

  1. I have an older humax freesat box. And I have tried retuning and shutting it off, yet still have no channel 5 of any sort on my freesat. When will it be sorted out. I can’t record anything on them at all.

  2. I have only just brought my freesat box . I’m not impressed with it at all. It doesn’t give me anything that the freeviw already built in to my TV doesn’t give me. I think it’s been a wast of money.

  3. 5 USA & 5USA+ both started moving location, as did several other channels such as the various movie channels and GBNEWS
    Then both 5USA channels vanished
    This was 28/11/2022
    Based in Co Kerry

  4. All channel 5 programs disappeared on my Humax and sat tv 28th November 2022, strangely still working on Humax in sitting room!
    South Warwickshire.

  5. Tried accessing C5 channels on Freesat by number but they aren’t there. They have ceased to be, they have run down the curtain and joined the choir invisible, they are an ex-channel,….


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